Since EVOC has aggressively promoted channel sales, many customers have purchased EVOC's complete products from EVOC's dealers, and according to the grade authorized by EVOC, some dealers also have the ability to self-assemble EVOC parts from EVOC. Brand machine permissions. In order to make it easier for customers to distinguish whether the product they purchased is the original machine of EVOC and the related after-sales service of EVOC that the company purchased, this article will identify the methods and related services of EVOC original/non-genuine machine. The difference in policy is shared with everyone.
First, the definition of different
EVOC original machine: refers to the products that EVOC has assembled and manufactured and sold as a complete machine. The original machine products are all affixed with the model and serial number tag of the EVOC factory. The entire machine structure should contain at least the chassis and mainboard. , baseboard, CPU, power supply, memory, and hard disk (or CF card, etc.).
Non-genuine machine: Department of the company's chassis, main board, baseboard and key components are assembled by EVOC, and the products that are sold by the authorized dealers of EVOC on or after the addition or subtraction of some product components or software are previously known as four-piece products. Called "quasi-system", it is a non-original machine.
Second, the model appearance, different bar code
The original product model of EVOC is based on the product catalog, with many types. The bar code name begins with E6, such as IPC-820 E6DGML27067120.
The product model of EVOC non-original machine is single. At present, there is only one model of IPC-810, and the product barcode name begins with E5, such as IPC-810 E5DGMK10012000.
Remarks: The above specific barcode is determined by the internal barcode rules defined by EVOC. The barcode contains many information such as the production date of the product.
Third, different service policies
Fourth, how do customers identify the original machine
1. Identify from the front panel screen printing: Since November 2014, there are only one model (Yes, there are many configurations of this model). IPC-810, this model has a prominent LOGO logo “IPC-810†on the front panel of the machine. In other words, the entire machine with the prominent “IPC-810†LOGO on the front panel is a non-original machine.
2, inquiry service line inquiry: after the customer receives the whole machine, dial the service line of the service of the EVOC service 4008809666 (can be dialed by the mobile phone or the fixed phone); the customer service line of EVOC is opened 24 hours, and after the service line is connected, follow the voice prompt operation. . Special lines are accepted by professional service personnel. Customers inform whether the new product is the original machine. The customer provides the external product model number and serial number. The line personnel verify the reply according to the customer's relevant information, whether the original machine is purchased and the related Service policy.
Xinxiang Mina Import & Export Co., Ltd. , https://www.mina-motor.cn